消费者维权有何支招

<h1 style="PADDING-BOTTOM: 0px; LINE-HEIGHT: 2em; MARGIN-TOP: 0px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; MARGIN-BOTTOM: 12px; BACKGROUND: rgb(255,255,255); PADDING-TOP: 0px"><span style="LETTER-SPACING: 0px; COLOR: rgb(153,153,153); FONT-SIZE: 20px">来源: </span><a style="LETTER-SPACING: 0px; COLOR: rgb(170,170,170); FONT-SIZE: 20px; TEXT-DECORATION: underline" href="http://www.lawtime.cn/"><span style="LETTER-SPACING: 0px; COLOR: rgb(170,170,170); FONT-SIZE: 20px">法律快车  </span></a></h1><p style="PADDING-BOTTOM: 0px; LINE-HEIGHT: 2em; MARGIN-TOP: 0px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; MARGIN-BOTTOM: 0px; BACKGROUND: rgb(255,255,255); PADDING-TOP: 0px"><span style="FONT-FAMILY: 'Times New Roman'; LETTER-SPACING: 0px; COLOR: rgb(153,153,153); FONT-SIZE: 20px"> </span><span style="FONT-SIZE: 20px"><span style="FONT-FAMILY: '宋体'; LETTER-SPACING: 0px; COLOR: rgb(51,51,51); FONT-SIZE: 14px">　</span><span style="FONT-FAMILY: '宋体'; LETTER-SPACING: 0px; COLOR: rgb(51,51,51); FONT-SIZE: 14px; FONT-WEIGHT: bold">　核心内容：</span></span><span style="FONT-FAMILY: '宋体'; LETTER-SPACING: 0px; COLOR: rgb(51,51,51); FONT-SIZE: 20px">消费者维权有何支招？消费者首先和经营者协商和解，如果和解无效，消费者可以请求消费者协会调解，向有关行政部门申诉，又或者提请仲裁机构仲裁，也可以向法院提起诉讼。法律快车小编为您一一介绍。</span></p><p style="PADDING-BOTTOM: 0px; LINE-HEIGHT: 2em; MARGIN-TOP: 25px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; MARGIN-BOTTOM: 25px; BACKGROUND: rgb(255,255,255); PADDING-TOP: 0px"><span style="FONT-FAMILY: '宋体'; LETTER-SPACING: 0px; COLOR: rgb(51,51,51); FONT-SIZE: 20px; FONT-WEIGHT: bold">　　遇到消费侵权怎样维权？</span></p><p style="PADDING-BOTTOM: 0px; LINE-HEIGHT: 2em; MARGIN-TOP: 25px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; MARGIN-BOTTOM: 25px; BACKGROUND: rgb(255,255,255); PADDING-TOP: 0px"><span style="FONT-FAMILY: '宋体'; LETTER-SPACING: 0px; COLOR: rgb(51,51,51); FONT-SIZE: 20px">　　答：消费者和经营者发生消费者权益争议的，有五种维权途径：</span></p><p style="PADDING-BOTTOM: 0px; LINE-HEIGHT: 2em; MARGIN-TOP: 25px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; MARGIN-BOTTOM: 25px; BACKGROUND: rgb(255,255,255); PADDING-TOP: 0px"><span style="FONT-FAMILY: '宋体'; LETTER-SPACING: 0px; COLOR: rgb(51,51,51); FONT-SIZE: 20px">　　一是与经营者协商和解；</span></p><p style="PADDING-BOTTOM: 0px; LINE-HEIGHT: 2em; MARGIN-TOP: 25px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; MARGIN-BOTTOM: 25px; BACKGROUND: rgb(255,255,255); PADDING-TOP: 0px"><span style="FONT-FAMILY: '宋体'; LETTER-SPACING: 0px; COLOR: rgb(51,51,51); FONT-SIZE: 20px">　　二是请求消费者协会调解；</span></p><p style="PADDING-BOTTOM: 0px; LINE-HEIGHT: 2em; MARGIN-TOP: 25px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; MARGIN-BOTTOM: 25px; BACKGROUND: rgb(255,255,255); PADDING-TOP: 0px"><span style="FONT-FAMILY: '宋体'; LETTER-SPACING: 0px; COLOR: rgb(51,51,51); FONT-SIZE: 20px">　　三是向有关行政部门申诉；</span></p><p style="PADDING-BOTTOM: 0px; LINE-HEIGHT: 2em; MARGIN-TOP: 25px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; MARGIN-BOTTOM: 25px; BACKGROUND: rgb(255,255,255); PADDING-TOP: 0px"><span style="FONT-FAMILY: '宋体'; LETTER-SPACING: 0px; COLOR: rgb(51,51,51); FONT-SIZE: 20px">　　四是根据与经营者达成的仲裁协议提请仲裁机构仲裁；</span></p><p style="PADDING-BOTTOM: 0px; LINE-HEIGHT: 2em; MARGIN-TOP: 25px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; MARGIN-BOTTOM: 25px; BACKGROUND: rgb(255,255,255); PADDING-TOP: 0px"><span style="FONT-FAMILY: '宋体'; LETTER-SPACING: 0px; COLOR: rgb(51,51,51); FONT-SIZE: 20px">　　五是向人民法院提起诉讼。</span></p><p style="PADDING-BOTTOM: 0px; LINE-HEIGHT: 2em; MARGIN-TOP: 25px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; MARGIN-BOTTOM: 25px; BACKGROUND: rgb(255,255,255); PADDING-TOP: 0px"><span style="FONT-FAMILY: '宋体'; LETTER-SPACING: 0px; COLOR: rgb(51,51,51); FONT-SIZE: 20px; FONT-WEIGHT: bold">　　如何收集消费凭证？</span></p><p style="PADDING-BOTTOM: 0px; LINE-HEIGHT: 2em; MARGIN-TOP: 25px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; MARGIN-BOTTOM: 25px; BACKGROUND: rgb(255,255,255); PADDING-TOP: 0px"><span style="FONT-FAMILY: '宋体'; LETTER-SPACING: 0px; COLOR: rgb(51,51,51); FONT-SIZE: 20px">　　答：消费者消费时要向销售方索取购物凭证或服务收据，如发票、信誉卡、保修卡、产品说明书、维修证明等，而对于大宗的消费还需要签订书面的购物合同。如果消费者因为使用商品或接受服务导致人身、财产损害需要提出赔偿请求时，须就损害后果以及经营者提供的商品或服务与损害后果之间存在因果关系进行举证。</span></p><p style="PADDING-BOTTOM: 0px; LINE-HEIGHT: 2em; MARGIN-TOP: 25px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; MARGIN-BOTTOM: 25px; BACKGROUND: rgb(255,255,255); PADDING-TOP: 0px"><span style="FONT-FAMILY: '宋体'; LETTER-SPACING: 0px; COLOR: rgb(51,51,51); FONT-SIZE: 20px; FONT-WEIGHT: bold">　　消费者投诉或提起诉讼有时效吗？</span></p><p style="PADDING-BOTTOM: 0px; LINE-HEIGHT: 2em; MARGIN-TOP: 25px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; MARGIN-BOTTOM: 25px; BACKGROUND: rgb(255,255,255); PADDING-TOP: 0px"><span style="FONT-FAMILY: '宋体'; LETTER-SPACING: 0px; COLOR: rgb(51,51,51); FONT-SIZE: 20px">　　答：依照法律规定，身体受到伤害要求赔偿的诉讼时效期为一年；寄存财物被丢失或者损毁的诉讼时效期为一年；因产品存在缺陷造成损害要求赔偿的诉讼时效期为两年。通过非诉讼手段解决纠纷也应该及时，及时投诉有利于及时提取证据，正确判断商品损坏的原因。</span></p><p style="PADDING-BOTTOM: 0px; LINE-HEIGHT: 2em; MARGIN-TOP: 25px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; MARGIN-BOTTOM: 25px; BACKGROUND: rgb(255,255,255); PADDING-TOP: 0px"><span style="FONT-FAMILY: '宋体'; LETTER-SPACING: 0px; COLOR: rgb(51,51,51); FONT-SIZE: 20px; FONT-WEIGHT: bold">　　造成消费者权益受损的，应承担哪些责任？</span></p><p style="PADDING-BOTTOM: 0px; LINE-HEIGHT: 2em; MARGIN-TOP: 0px; PADDING-LEFT: 0px; PADDING-RIGHT: 0px; MARGIN-BOTTOM: 0px; BACKGROUND: rgb(255,255,255); PADDING-TOP: 0px"><a style="FONT-FAMILY: '宋体'; LETTER-SPACING: 0px; COLOR: rgb(102,102,102); FONT-SIZE: 20px; TEXT-DECORATION: underline" href="http://www.lawtime.cn/info/xiaofeizhe/wqzs/201402112880146.html"><span style="FONT-FAMILY: '宋体'; LETTER-SPACING: 0px; COLOR: rgb(102,102,102); FONT-SIZE: 20px"> </span></a><span style="FONT-FAMILY: '宋体'; BACKGROUND: rgb(255,255,255); LETTER-SPACING: 0px; COLOR: rgb(51,51,51); FONT-SIZE: 20px">　</span><span style="FONT-FAMILY: '宋体'; LETTER-SPACING: 0px; COLOR: rgb(51,51,51); FONT-SIZE: 20px">　答：经营者提供商品或者服务，造成消费者财产损害的，应当按照消费者的要求，以修理、重作、更换、退货、补足商品数量、退还货款和服务费用或者赔偿损失等方式承担民事责任。</span></p><p style="LINE-HEIGHT: 2em; MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: '宋体'; LETTER-SPACING: 0px; COLOR: rgb(51,51,51); FONT-SIZE: 20px"> </span></p><p></p>